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  • Samaritans Free to call, any time, for anyone struggling. Call 116 123
  • Prefer to text? Free and confidential, any time. Text SHOUT to 85258
  • NHS 111 in England and Wales Choose option 2 for mental health. Free, 24 hours a day. Call 111
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Back to Steps for your club

Know where to point people for support

Make sure everyone at your club knows where to find support, for themselves or for someone else.

This step is about deciding which support services your club will point people to and making that information easy to find. It means that when someone needs support, or wants to help someone else find it, they know where to go.

Jump to the game plan

Why it matters

  1. Knowing where to turn isn't always easy.

    There's a lot of support out there, but it can be hard to find, hard to tell apart, and different from one area to the next.

  2. The person they ask may not know either.

    When someone at the club asks for help, the person they ask may not know where to point them.

  3. People can find it without asking.

    Golfers can find support without having to ask anyone.

What good looks like

  • Staff, volunteers and people in support roles have a support list they can use when someone needs help.

  • Support information is on display where members, visitors and staff will see it, and online.

  • The information covers everything from everyday support to emergencies, including local services.

  • Golfers can find support without having to ask anyone.

  • The information is checked regularly and kept up to date.

A support list and a support poster

Different people at your club need different information, so we recommend two things.

For staff, volunteers and people in support roles

A support list

A detailed list of support services, organised by how urgently someone needs help. It's what someone in a club role uses when a member, colleague or visitor needs support.

It helps to keep a printed copy where people work, such as behind reception, in the pro shop, behind the bar and in the staff room, as well as a digital copy.

  1. Emergency
  2. Urgent
  3. Ongoing
  4. Everyday

For everyone

A support poster

A simpler version for display. It shows what to do in an emergency, a few key services, who to contact at the club, and a QR code linking to more support. It's for members, visitors, staff and volunteers alike.

  • What to do in an emergency
  • A few key services
  • Who to contact at the club
  • A QR code linking to more support

Both work alongside your support route flowchart from step 4. The flowchart shows who to tell at the club. The support list and poster show where to point people for help.

What goes on a support list

Different situations need different kinds of help, so a support list is organised into four levels. These match the four levels on Florio's Get help page.

  1. Emergency

    Someone's life is at risk right now.

    • 999 or A&E

  2. Urgent

    Someone needs help today but isn't in immediate danger.

    • NHS 111, choosing the mental health option (England and Wales)
    • NHS 24 on 111 (Scotland)
    • Lifeline (Northern Ireland)
    • Samaritans
    • Shout

  3. Ongoing

    Someone has been finding things hard for a while.

    • Their GP
    • NHS talking therapies
    • Local services

  4. Everyday

    Looking after how you're feeling and coping day to day, before things become difficult.

    • Every Mind Matters
    • Mind
    • ANDYSMANCLUB
    • Healthy Minds Golf Club

Our template also includes support for specific situations, like bereavement, money worries, gambling, alcohol and caring for someone.

Finding local support

National helplines are a good starting point. But much ongoing support, including NHS talking therapies and community groups, is organised locally, and what's available varies from area to area. Adding local services to your list means people can be pointed to support close to home.

What local support might include

  • Your local NHS crisis line and NHS talking therapies service
  • Your local Mind or other community charities
  • Peer support groups, such as ANDYSMANCLUB groups or Men's Sheds
  • Bereavement services
  • Carers' centres
  • Money and debt advice, such as Citizens Advice
  • Council wellbeing services
  • Social prescribing, usually through a GP practice

Where to look

  • The NHS website, which lists local services by postcode
  • Hub of Hope, a national directory of support services
  • Your local council's website
  • Your local Mind, which often knows what else is available nearby
  • Members, staff or volunteers who work in health, social care or the voluntary sector

Before adding a service, check

  • It's an established organisation, such as an NHS service or a registered charity
  • It covers your area
  • Who it's for, including any age limits
  • It's currently running, and how people access it

Anyone at the club can help put this together. It helps to have one person responsible for keeping it up to date.

Where to put it

You don't need to use all of these. We recommend putting the poster in at least one place on site and one place online, and keeping the support list somewhere every staff member and volunteer can reach easily.

  • Support poster

    • All changing rooms
    • Toilets, where people can read it privately
    • Noticeboards
    • The bar
    • Reception
    • The pro shop

  • Support list

    • Reception
    • The pro shop
    • Behind the bar
    • The staff room
    • Wherever rotas and notices are kept
    • Included in inductions

  • Online

    • The club website
    • The club app
    • Booking confirmations
    • Newsletter footers

Keeping it up to date

Services change their numbers, opening hours and who they support, and some close. Put a date on your list and poster, check them at least every six months, and update them whenever you hear something has changed. Out-of-date information can stop someone getting help at the moment they look for it.

Knowing where to point someone is one part

Having the right information helps most when people feel able to use it. Pointing someone to support isn't about diagnosing or fixing anything. It can help to ask what they'd find helpful, offer to look something up together, and check in with them again later. Step 6 covers training staff and volunteers to have these conversations with confidence.

How to help someone  Step 6: Train your staff and volunteers
A golfer on a quiet course

Start with

Use our templates to create your support list and support poster. Give the list to everyone in a club role and put the poster up where members and staff will see it.

Download the support list Coming soonDownload the support poster Coming soon

Going further

  • Add local services

    To your support list.

  • Go online

    Add support information to your website, app, booking confirmations and newsletters.

  • Include it in inductions

    For new staff and volunteers.

  • Set a reminder

    To check the details every six months.

Resources for this step

Support list, with versions for each nationFreeTemplateComing soon
Support posterFreeTemplateComing soon
Website text and graphics, including a link to Florio's Get help pageFreePackComing soon
Your support list and poster pre-filled with local servicesPartner ClubAccess to Florio's database of local and regional support servicesPartner ClubHelp finding local and regional support servicesPartner ClubA launch pack with ready-written messages to tell members where they can find supportPartner ClubSelf-paced online training for staff and volunteers on pointing people to the right support, and on supporting someone who's finding things hardPartner Club

Details are correct at the time of publishing. Check numbers and opening hours before printing.

These ten steps are what clubs commit to when they make the free Florio Club Commitment.

Commit to working through them at your own pace, and join a growing movement across the golf community to improve mental health in the game.

Make the commitment

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Need help now?

  • If life's at risk When there's immediate danger to life. Call 999
  • Samaritans Free to call, any time, for anyone struggling. Call 116 123
  • Prefer to text? Free and confidential, any time. Text SHOUT to 85258
  • NHS 111 in England and Wales Choose option 2 for mental health. Free, 24 hours a day. Call 111
  • NHS 24 in Scotland Choose the mental health option. Free, 24 hours a day. Call 111
Get help